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As a person regarded by others as rational, I sometimes have a hard time dealing with people who act irrationally. During my fifteen years in business I have lost more than a few nights of sleep over the actions and attitudes of others that are objectively irrational.
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Continue ReadingThere are certain behaviors, attitudes and actions that customers find really upsetting. Perceived slights on the part of a customer service representative can sometimes have significant repercussions for your business. Many customers today won’t ask to see the manager; instead they’ll tweet about what happened to thousands of followers.
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Continue ReadingMy friend Eric* has a problem that many business owners face. He has been running his small business profitably for over five years. He hasn’t achieved much growth on an annualized basis but the company generates sufficient cash flow to give him a comfortable standard of living, keep his eight employees [...]
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Continue ReadingMany companies institute polices that help their employees take care of the little distractions in life that can sap productivity. Offering free lunches, complimentary coffee, access to an onsite gym, even dry cleaning pick-up services are far less rare today when compared to 30 years ago. While these programs can help [...]
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Continue ReadingKeeping employees motivated during challenging times is extremely difficult. When the economy is performing poorly it reflects on the overall level of sales and profitability of your business. This in turn makes it difficult to offer raises or other monetary compensation to employees. For top performers, this can be especially frustrating.
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Continue ReadingSony has been going through a very difficult time lately. The fallout from the hacker attack which impacted around 100 million consumers will have long lasting repercussions that could hurt the company’s most valuable asset: its brand. An alliance of powerful hackers known as Anonymous were able to infiltrate the PlayStation [...]
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Continue ReadingWe’ve all heard stories about that guy. He has an idea. He has a little money in the bank. He decides to give it a shot. Fast forward a few years and that guy has a successful company.
Go to the full article: Is The $1,000 Successful Startup A Myth?
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Continue ReadingIn the workplace, people tend to gravitate towards certain individuals that excel in their performance. In many cases they are charismatic people that make others feel good about themselves, push the organization beyond its comfort zone, and are responsible for a significant portion of its success. Sadly, it’s hard to keep [...]
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Continue ReadingSummer is almost here. Most small non-seasonal businesses will experience a decline in activity especially during July and August. This should free up at least five hours per week that can be dedicated to those tasks that seem to sit perpetually on the “to do” list. Many of these tasks can [...]
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Continue ReadingIf you use Amazon.com, you will be forgiven for thinking that only billionaires read about the genetics of flies. The book “The Making of a Fly: The Genetics of Animal Design” was recently selling for over $23 million (and it’s only a paperback). This of course does not include shipping and [...]
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I can teach you proven strategies for growing sales and for raising money from investors. I founded EcoFin Media, Trans 24/7 and Proximo International.
