Businesses are reliant on the internet – there is no argument there.
As far as facts go, this isn’t #fakenews. Without a connection, modern companies struggle to market to their audience or sell products and services. These days, the major features take place online through an SEO plan or an eCommerce website. And, the relationship has been positive for the most part.
However, as the honeymoon period wears off, cracks start to show. One glitch is downtime, wear the servers disconnect and nothing works. Uh-oh, this isn’t good news, not when a digital presence is the number one weapon of businesses. Downtime needs eliminating, but how?
Track It Carefully
The first step is acceptance. Accept that there is an issue with downtime and that it needs fixing. By doing this, you can go to the next step which is to track the phenomenon. Now, this is hard to do because it happens out of the blue. If you knew when it was going to happen and how to stop it, you would leap into action. Still, there is a pattern in the data. So, comb through the info for the last time and try and stop a trend. For instance, it may be as simple as a bandwidth issue because too many people landed on the site at the same time.
Ask For Employee Feedback
All you have is the data, and that often holds the answers to be fair. The employees are on the front lines and they see the shots when they are fired. Okay, workers may not be fluent in coding, but that doesn’t mean debriefing won’t be helpful. As long as they tell the people who can fix the issue what they saw, then the company can get back online. A smart and inclusive trick is to invite the workforce to give their opinions. It makes them feel valued well you may find a pink diamond in the rough.
Regardless of the reason, there is a problem with the IT department. If there weren’t, there wouldn’t be any unscheduled downtime. The good news for the ruthless is that you can give their job to a third-party. Some bosses hate doing this because it requires handing over control. They work for you but they have a boss who they aim to please first, which is why hitting targets can be tricky. Still, there is no denying that managed IT services are interactive, engaging and intelligent. As a result, they should fail less often and maintain a connection.
Upgrades are essential because they add to the customer experience. A new feature on the site might boost lead generation by 5%, which is a significant chunk of traffic. Websites follow the laws of the universe, and that means there is a reaction for every action. So, adding a new element to the server and hoping it integrates is silly. Instead, test it against every aspect possible to make sure it doesn’t overload and crash the system.
Are you Vanellope von Schweetz? Can you turn a glitch into a win?